Establish what each system owns
Identify the authoritative source for each field or record, how matching records are recognised, and which changes should move in each direction. Agree what happens when systems disagree.
Software and AI engineering
Systems integration
We connect applications so information can move between them with defined ownership, validation and recovery. An integration includes the handling of failed or incomplete exchanges.
Explore the scope
Where this fits
Repeated entry is often a symptom of systems that do not share the right information. An integration can keep records aligned, make a business event available to another application or prepare a controlled exchange between teams.
- CRM and operational-system connections
- Scheduled data exchange and reconciliation
- Event-driven handovers between applications
- Controlled imports and exports
Connect the work
between the applications.
Connecting applications means deciding which records match, which changes are allowed and how to confirm delivery. Compare manual handovers with a defined exchange.
The work involved
Assess the available interfaces
Review APIs, event notifications, scheduled exports or files. Access permissions, subscription levels and the source system’s capabilities determine the feasible connection.
Implement validation and recovery
Map fields and identifiers, validate incoming information and handle repeat delivery or temporary failure. Longer exchanges may need recorded progress, completion status and a route to inspect unresolved work.
Test the exchange and its exceptions
Review ordinary transfers alongside missing fields, conflicting updates, unavailable services and interrupted processing. Confirm who can investigate and correct each type of exception.
What you receive
- Implemented connection between the agreed systems
- Data mapping, ownership and exchange rules
- Configuration and records of tested scenarios
- Instructions for unresolved items and recovery
How we assess the work
Review the agreed records and events in both systems. Confirm that the right information arrives, that repeat delivery does not create an unintended repeat action, and that failures leave an inspectable state with a defined recovery route.
Review and acceptanceWhat we need from you
- Interface documentation and authorised test access
- Representative records, identifiers and field definitions
- A process owner who can resolve mapping and conflict questions
- Named owners for source-data corrections and provider accounts
Dependencies and scope
The integration depends on the interfaces and permissions available. Changes to a provider’s API, access conditions or data structure may require maintenance. The scope distinguishes integration defects from errors in the source information.
Discuss an implementation.
Tell us what you want to achieve and what is getting in the way. We’ll review the next steps with you.